If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. The internal wall boxes are mostly oblong. Can a member of the team contact me to arrange a. Is there some way I can convert RJ11 to coax or will I have to (if. I have signed up as a new user for Virgin Fibre. Installation: Wall socket issue. I'm a Very Insightful Person, I'm here to share knowledge. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. on 27-10-2022 09:24. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. However the wall socket doesn’t have the correct connection for the cable with the hub. Solved: Hi guys and gals. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. 2. Thing is, I've been to the house, Virgin haven't, and I am 99. It seems that I need an electrian to install a wall socket. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. jpeg1. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Re: No Wall Socket for Quickstart. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. My Virgin Media App. Options. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The cable on the right looks like is for a Freeview TV antenna. Got my virgin media self install kit but I don't have a virgin socket. Sorry to hear of the install delay caused by the wall sockets missing. Get more from your Virgin Media setup. Networking and WiFi. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Stay safe online. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Don’t plug the power cable into a plug socket yet. There is one Ethernet connection point and socket with a circle on the wall. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Browse Virgin Media Virgin Media Community. When I was going to self-install it, I didn't find any wall socket. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Tech Chatter. Reply. All forum topics; Previous topic; Next topic; 2 REPLIES 2. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. I recently applied and received the delivery for a virgin package of tv broadband. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. My Virgin Media App. Home Phone. Rob. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. If an engineer is offered - accept that. Once you have hunted around for the examples linked above, if you don't think you have a conn. Security matters. SpeedMy Virgin Media App. If it would benefit you, we do offer a click and collect service. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. on 15-04-2023 16:54. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. Most QuickStart kits have just 6 cables, connectors and powerlines to. The box and cables may have been removed by the previous occupiers. Security matters. Solved: Previously, I had BT connection so I need a wall socket. Hi Virgin Media Team, Hope you are well. Account - Cable. The coax cable from the study can be used for the other 360 box in the kitchen. We would like to show you a description here but the site won’t allow us. on 18-05-2022 19:55. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. 4 weeks ago. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. For into also image of the. 0 Kudos Reply. VM will usually only supply a Quickstart to a property that had VM previously. My previous sky microfilter attached here. Sometimes there is no wall box, just a trailing cable. I’ll call the 0800 number. Look for an omnibox on the outside of your property and try and trace the cable. Speedon 21-02-2023 17:48. Pop the power cable into a nearby plug socket, and turn it on. Plug into the wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. . Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Networking and WiFi. UmbraRabbit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 5. 3K subscribers in the VirginMedia community. £30 an appointment – If you can get QuickStart but choose not to. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Would I be able. Then push the connector VM have provided over the screw thread. To arrange this, I will just need to pop you over a private message to take a few more details. Next, connect the power cable. If QuickStart you shoul already have the socket or maned the technician will do. Plug into the wall socket. May I know which one I can connect. . 4 weeks ago. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. But I have no Virgin Media Wall socket in my house. Call the Pre-installation and delivery team on 0800 052 1734. 4 weeks ago. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. We can assist further publicly for now with your Wi-Fi issues. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. . Account - Cable. Account - Cable. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Tudor. Security matters. I can only find the TV socket. Hi PicklesPower, Welcome to the Community and thank you for posting. The LAN and. Browse Virgin Media Virgin Media Community. Joining in Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Push the red label end of the white cable, into the wall socket. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Phone. Ordering And Installation Of Broadband Thinkbroadband. Back a step. SpeedQuickStart, set up and connections. Manage Your Account. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. But. Networking and WiFi. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. Up to 3 WiFi Pods if needed. The coax cable from the study can be used for the other 360 box in the kitchen. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I’ll call the 0800 number. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. The internal wall boxes are mostly oblong. Community Natter. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. These enter my house via an air brick/vent very close to. Networking and WiFi. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 2 Uninstall TiVo box. My Virgin Media App. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. What I was looking for is a white faceplate, taller than it is wide,. Phone. Just had self installation delivered, have no wall socket just two cables from the wall. Options. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Hi there. Plug into the wall socket Push the red label end of the white cable, into. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. But I have no Virgin Media Wall socket in my house. (I wish they had offered me that instead of the self install in the first place to be honest,. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The technician visited a. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Friday or 8AM. Account - Mobile. 5. VM will usually only supply a Quickstart to a property that had VM previously. QuickStart, set up and connections. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. If digging / drilling / new external & internal cables are required the. But there are 2 wires leading which can be plugged in the hub. Choose the best spot for your wifi hub. Wall Socket. Thank you for making your first post regarding the wall socket and your self install. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I wanted. #2. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I've tried looking but can't see a way to book an engineer for this? Thank you. Browse Virgin Media Virgin Media Community. I can’t push - 5368162. Call the pre-installation and delivery team on 0800 052 1734. Some older sockets may have NTL or Telewest written on them. Posted in QuickStart, set up and connections. Account - Cable. Freeview/Freesat HD,. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin Media; My Virgin Media;. Packages. Stay safe online. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Virgin Media;. Everything you need is posted to you. . Virgin Mobile. I am then unable to sign in to my account as I do not have my account information. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. 22-12-2022 19:19 - edited 22-12-2022 19:20. 150 from a. Account - Cable. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. Select the correct HDMI input for your box. Chatter and natter. Switched On. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Virgin Media; My Virgin Media;. The cable could be hidden within, or behind, furniture. I recently applied and received the delivery for a virgin package of tv broadband. Manage Your Account. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Phone. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. These are usually provisioned from an equipment cupboard outside the flats. You need a small spanner to remove this. Should I cancel and request an engineer to install. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Tudor. There are multiple different branded wall boxes inside our flat but none. Options. We have a virgin media wall socket with an - 4353656 - 2. If you in a property that's recently been added to Virgin. I highly doubt my landlord will allow a virgin coax input to be installed. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Thanks, Scott. Thanks mate. . Virgin Media; My Virgin Media; Shop;. I was unable to do step 1. Phone. If you're happy with this and for the charge we can make the arrangements for you 🙂. CUSME. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. into the Virgin Media socket on your wall. My Virgin Media App. I am a new customer, trying to self install and hitting various issues. Plug into the Hub. I tried both the wires, it didn’t set up the WiFi. But I have no Virgin Media Wall socket in my room. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Home Phone. If you have been given a Quickstart pack,. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. on 01-02-2023 14:26. But I don't think I have any Virgin Media Wall sockets in my house. Virgin Mobile. I’ve received self-installation kit today. Stay safe online. How can we - 5041171 Options. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Switched On Families. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. . 2 as the wire is already in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Stay safe online. Installation appointment text. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I think it’s something like £5-£8 per day that your services aren’t on. . Account - Mobile. There are cases where we'd need to convert a self-install to a manned one if this socket. Below is why. How To Connect Old Bt Master New Virgin Nte5 Avforums. Getting Connected with Virgin Media is easy when you have a wall socket. 0 Kudos. Stay safe online. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. . Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The Gamer Lounge. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . We have the quickstart pack but sadly cannot get broadband set up and working. Manage Your Account. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Options. Thanks for the reply. Hi all, I’m terrible with networking and never had to self install a fibre connection before. . We would like to show you a description here but the site won’t allow us. Home Phone. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Reply. Manage Your Account. The cable could be hidden within, or behind, furniture. Account - Mobile. 2 hours ago. Virgin Media; My Virgin Media; Shop; Help;. on 19-10-2022 19:35. I am so sorry to hear that you seem to be missing a wall socket in the home. SpeedQuickStart, set up and connections. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. Hi, im writing this as a last resort, as customer service has been woeful. i opted for the self install, however on inspection we - 5180915. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 1 Mar 2016. But I have no Virgin Media Wall socket in my house. Explain what needs to be done and book an engineer visit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. But I have no Virgin Media Wall socket in my - 5383603. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Thank you for your post and welcome to the community. The wall box may be branded with the logos of an old cable TV company (not VM). 3 weeks ago. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I just got Virgin Media kit and read all information carefully and checked - 5200805. It is surface clipped usually. Have you downloaded and used our Connect App yet? It'. I don't have a virgin media wall socket and this is stressing me out. Browse Virgin Media Virgin Media Community. Switch on your TV, then using your own TV remote press the Input, AV or Source button. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Get ready for your Virgin Media installation. The cable could be hidden within, or behind, furniture. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. 0 Kudos. on 23-12-2022 10:31. - 5390715. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Any idea what next? TY. Speedon 17-12-2022 10:39. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. See where this Helpful Answer was posted. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. VM. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Options. Account - Mobile. Welcome to our Community Help Forum 🙂. - 5372385. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Getting Connected with Virgin Media is easy when you have a wall socket. Dave. I have received my quick start-up kit. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. on 31-12-2021 10:47. Forum; Apps. I don't work for Virgin Media. The cable could be hidden within, or behind,. Hi there. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Also having this issue and trying to get through to them on the phone. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They will re-wire to your requirements. I was told when purchasing the broadband package that fibre was available here. Perfect for when you can’t all decide on what to watch. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Most QuickStart. which will give you a general idea of VM fixtures and fittings. Virgin Phone Switchover. Account - Cable. Let us know how the appointment goes. I was trying to book an engineer but I didn’t get anywhere. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. Subscribe. Hi , Thank you for your post and welcome to our community forums. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Virgin Media; My Virgin Media; Shop;. Networking and WiFi. My Virgin Media App. Second, you'll likely need a manned installation for your VM services. The box and cables may have been removed by the previous occupiers. I have checked outside and there is a brown box shared with the neighbour. Socket should be on the underside. The installation should take around an hour. It seems that I need an electrian to install a wall socket. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Thanks for the reply. 03. 388. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Can you check outside and look for the. On the day of activation, connect your new router to the master phone socket.